Housing Portal Help

Welcome to our customer service portal the quick, easy, free and convenient way for you to access our services.

Log in to view an up-to-date rent statement, check your balance, update your contact details. With your individual log-in and password, it's safe and secure too.

Logging in

To login you will need to enter the username you have been supplied with. This might by your email address, but could be something else depending on what you chose when you requested a username.

If you do not have a username

You can request an account by clicking the request Account button. This will take you to a contact form where you can povide your details and ask for an account with us.

We will then contact you to confirm your indentity, and have a valid reason to login e.g. you are a leaseholder, council tenant, housing applicant etc. You will then be issued a username and a temporary password.

When you login for the first time you can set your own password and security question. Please pick these carefully so that you remember them.

If you have forgotten your password

Please click on the forgotten password button and enter your username. You will then be asked some questions to verify your identity and as long as you are successful a temporary password will be emailed to you.

Once you recieve this password, you can return to the login screen, enter your username and then your temporary password. At this point you will be asked to set a new password and security question.

If you have forgotten your username

Please click on the forgotten password button and click the email us link and provide us with some details and a contact number. Enter the message I have forgotten my username.

After verifying your identiy we will let you know what your username is.

If you Just have a question or enquiry ?

You do not need to have a username to send us an enquiry or question. Just click on the contact us button and fill in the contact form that appears. Please provide contact information or we will be unable to respond to your enquiry.